Policy

Terms & Conditions . . .

Overview
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No Refund Policy

We maintain a strict no-refund policy for all services rendered. Once payment has been received and accepted, no refunds will be issued under any circumstances, except as explicitly outlined in the “Exception” section below.

This no-refund policy applies to, but is not limited to:

  • Change of mind or buyer’s remorse

  • Dissatisfaction with completed or ongoing work

  • Personal, financial, or business-related issues

  • Inability to use the service after purchase

  • Delays caused by the client (including failure to provide content, information, approvals, or feedback)

  • Cancellation requests made after payment confirmation

  • Changes in project scope or requirements requested by the client

  • Technical issues on the client’s side

  • Issues or delays caused by third-party services or platforms

Once work has commenced, no refund will be issued, regardless of project completion status.
Exception — Work Not Commenced

A refund will be considered only under the following limited conditions:

 

A full refund may be issued only if all of the following criteria are met:

  • Payment has been received, and
  • Work on the project has not yet commenced, and
  • The delay or non-commencement is entirely due to our organization, and not due to missing information, materials, approvals, or responses from the client
Definition of “Commencement of Work”

Commencement of work” refers to the actual execution of the project.

This does not include:

  • Initial consultations

  • Planning discussions

  • Internal assessments

  • Administrative or onboarding processes

Refund Request Procedure

If you believe you qualify for a refund under the exception above, please follow this process:

  1. Send a written refund request to hello@theapexsquare.com
  2. Include your order or invoice number
  3. Provide payment details
  4. Clearly explain why you believe you meet the exception criteria
📌 Please allow up to 5 business days for review and response.

We reserve the sole right to determine refund eligibility. All decisions are final.

Important Notes
  • Partial refunds are not available under any circumstances
  • Refund requests must be submitted within 3 days of the original payment date
  • Once work has commenced, refunds will not be issued under any condition
  • Approved refunds will be processed within 3 business days using the original payment method
Policy Updates

We reserve the right to modify or update this Refund Policy at any time. Any changes will become effective immediately upon posting on our website or notifying clients.

Acceptance of Policy

By making a payment for our services, you confirm that you have fully read, understood, and agreed to this Refund Policy.

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